General — questions, feedback, help
For anything about the product, the filter, the daily picks, or how to subscribe — write to the editorial desk. Aditya Tiwari Sir reads every email and replies personally.
hello@defactoias.inReply within 24 hours on working days.
Refunds
Within 30 days of paying, write from the email you used to subscribe. Subject: "Refund". You don't need to explain why — but if you do, we read every line and it shapes the product.
hello@defactoias.inRefund processed within 3 working days. See refund policy.
Group / institutional plans
10 or more seats for an academy, coaching batch, or institute — write with the headcount and we'll send a flat batch quote.
hello@defactoias.inWhere else to find us
De Facto IAS — Aditya Tiwari Sir's UPSC publication. Editorial team operates out of Delhi NCR.
Working hours: 10 AM – 8 PM IST, every day. Phone support coming after launch.