Ministry of Personnel, Public Grievances & Pensions press release · 18 March 2026 · pibtracker filter

PARLIAMENT QUESTION: DIGITAL GRIEVANCE REDRESSAL THROUGH CENTRAL PLATFORMS

PRID2241740 MinistryMinistry of Personnel, Public Grievances & Pensions Released18 March 2026 Reading9 min

Posted On: 18 MAR 2026 3:41PM by PIB Delhi The number of grievances received on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), including through the mobile application, during the last five years and the current year, is given below: Year Total Grievances received 2021 20,00,590 2022 19,18,238 2023 19,53,057 2024 26,15,321 2025 22,78,256 2026 (up to 28.02.2026) 4,23,922 Total 1,11,89,384 In the year 2025, the average time for disposal of public grievances for Central Government Ministries/Departments was 15 days, and 82.1% of grievances were disposed of within the prescribed timeline of 21 days. The Department of Administrative Reforms and Public Grievances (DARPG) regularly reviews grievance disposal performance of Ministries/Departments and States/UTs through monthly review meetings. Ministries/Departments and States/UTs with higher pendency or delays are advised to take corrective measures. The Government has undertaken several measures to improve accountability and efficiency of the grievance redressal mechanism under CPGRAMS, including implementation of the 10-Step Reforms. Further, the Comprehensive Guidelines for Effective Redressal of Public Grievances, issued in August 2024, rationalised the grievance redressal timeline from 30 days to 21 days and mandate the establishment of dedicated grievance cells, emphasis on root cause analysis, action on citizen feedback, and strengthening of grievance escalation mechanisms. A Review Meeting Module has also been operationalised in CPGRAMS to facilitate senior-level review of public grievances. For capacity building of officers of State/UT Governments on grievance redressal mechanisms, financial assistance is provided to Administrative Training Institutes under the Sevottam Scheme. Further, the Government is undertaking development of an end-to-end IT solution for the Public Grievance System of the Government of India using emerging technologies. CPGRAMS provides a structured workflow for transfer of grievances between Ministries/Departments and States/UTs where matters pertain to multiple organisations. Nodal officers coordinate examination and redirection of such grievances through the system to ensure appropriate redressal to citizens’ grievances. This information was given by Union Minister of State (Independent Charge) for Science & Technology and Earth Sciences, and Minister of State in the Prime Minister’s Office, Personnel, Public Grievances and Pensions, Atomic Energy and Space, Dr. Jitendra Singh, in a written reply in the Lok Sabha on Wednesday. ***** NKR/AV (Release ID: 2241740) Visitor Counter : 358 Read this release in: Urdu , हिन्दी Ministry of Personnel, Public Grievances & Pensions PARLIAMENT QUESTION: DIGITAL GRIEVANCE REDRESSAL THROUGH CENTRAL PLATFORMS Posted On: 18 MAR 2026 3:41PM by PIB Delhi The number of grievances received on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), including through the mobile application, during the last five years and the current year, is given below: Year Total Grievances received 2021 20,00,590 2022 19,18,238 2023 19,53,057 2024 26,15,321 2025 22,78,256 2026 (up to 28.02.2026) 4,23,922 Total 1,11,89,384 In the year 2025, the average time for disposal of public grievances for Central Government Ministries/Departments was 15 days, and 82.1% of grievances were disposed of within the prescribed timeline of 21 days. The Department of Administrative Reforms and Public Grievances (DARPG) regularly reviews grievance disposal performance of Ministries/Departments and States/UTs through monthly review meetings. Ministries/Departments and States/UTs with higher pendency or delays are advised to take corrective measures. The Government has undertaken several measures to improve accountability and efficiency of the grievance redressal mechanism under CPGRAMS, including implementation of the 10-Step Reforms. Further, the Comprehensive Guidelines for Effective Redressal of Public Grievances, issued in August 2024, rationalised the grievance redressal timeline from 30 days to 21 days and mandate the establishment of dedicated grievance cells, emphasis on root cause analysis, action on citizen feedback, and strengthening of grievance escalation mechanisms. A Review Meeting Module has also been operationalised in CPGRAMS to facilitate senior-level review of public grievances. For capacity building of officers of State/UT Governments on grievance redressal mechanisms, financial assistance is provided to Administrative Training Institutes under the Sevottam Scheme. Further, the Government is undertaking development of an end-to-end IT solution for the Public Grievance System of the Government of India using emerging technologies. CPGRAMS provides a structured workflow for transfer of grievances between Ministries/Departments and States/UTs where matters pertain to multiple organisations. Nodal officers coordinate examination and redirection of such grievances through the system to ensure appropriate redressal to citizens’ grievances. This information was given by Union Minister of State (Independent Charge) for Science & Technology and Earth Sciences, and Minister of State in the Prime Minister’s Office, Personnel, Public Grievances and Pensions, Atomic Energy and Space, Dr. Jitendra Singh, in a written reply in the Lok Sabha on Wednesday. ***** NKR/AV (Release ID: 2241740) The number of grievances received on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), including through the mobile application, during the last five years and the current year, is given below:   <table align="center" border="1" bordercolor="#ccc" cellpadding="5" cellspacing="0" class="Table" style="border-collapse:collapse"> <tbody> <tr> <td style="width:181.85pt"> Year </td> <td style="width:126.9pt"> Total Grievances received </td> </tr> <tr> <td style="width:181.85pt"> 2021 </td> <td style="width:126.9pt"> 20,00,590 </td> </tr> <tr> <td style="width:181.85pt"> 2022 </td> <td style="width:126.9pt"> 19,18,238 </td> </tr> <tr> <td style="width:181.85pt"> 2023 </td> <td style="width:126.9pt"> 19,53,057 </td> </tr> <tr> <td style="width:181.85pt"> 2024 </td> <td style="width:126.9pt"> 26,15,321 </td> </tr> <tr> <td style="width:181.85pt"> 2025 </td> <td style="width:126.9pt"> 22,78,256 </td> </tr> <tr> <td style="width:181.85pt"> 2026 (up to 28.02.2026) </td> <td style="width:126.9pt"> 4,23,922 </td> </tr> <tr> <td style="width:181.85pt"> Total </td> <td style="width:126.9pt"> 1,11,89,384 </td> </tr> </tbody> </table>     In the year 2025, the average time for disposal of public grievances for Central Government Ministries/Departments was 15 days, and 82.1% of grievances were disposed of within the prescribed timeline of 21 days.   The Department of Administrative Reforms and Public Grievances (DARPG) regularly reviews grievance disposal performance of Ministries/Departments and States/UTs through   monthly review meetings. Ministries/Departments and States/UTs with higher pendency or delays are advised to take corrective measures.   The Government has undertaken several measures to improve accountability and efficiency of the grievance redressal mechanism under CPGRAMS, including implementation of the 10-Step Reforms. Further, the Comprehensive Guidelines for Effective Redressal of Public Grievances, issued in August 2024, rationalised the grievance redressal timeline from 30 days to 21 days and mandate the establishment of dedicated grievance cells, emphasis on root cause analysis, action on citizen feedback, and strengthening of grievance escalation mechanisms. A Review Meeting Module has also been operationalised in CPGRAMS to facilitate senior-level review of public grievances. For capacity building of officers of State/UT Governments on grievance redressal mechanisms, financial assistance is provided to Administrative Training Institutes under the Sevottam Scheme. Further, the Government is undertaking development of an end-to-end IT solution for the Public Grievance System of the Government of India using emerging technologies.   CPGRAMS provides a structured workflow for transfer of grievances between Ministries/Departments and States/UTs where matters pertain to multiple organisations. Nodal officers coordinate examination and redirection of such grievances through the system to ensure appropriate redressal to citizens’ grievances.   This information was given by Union Minister of State (Independent Charge) for Science & Technology and Earth Sciences, and Minister of State in the Prime Minister’s Office, Personnel, Public Grievances and Pensions, Atomic Energy and Space, Dr. Jitendra Singh, in a written reply in the Lok Sabha on Wednesday. ***** NKR/AV " /> var mPlayer = document.getElementById("background_music"); var mPlayAction = document.getElementById("playbutton"); var isPlaying = false; function playAudio() { mPlayer.play(); isPlaying = true; document.getElementById('stopA').style.display = "block"; document.getElementById('playA').style.display = "none"; } function pauseAudio() { mPlayer.pause(); isPlaying = false; document.getElementById('playA').style.display = "block"; document.getElementById('stopA').style.display = "none"; } //function HandleAudio() { // if (isPlaying == true) { // //Playing already Pause it // pauseAudio(); 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height: auto !important; } p img { max-width: 90% !important; height: auto !important; } h2 { font-size: 20px !important; font-weight: 600 !important; } h3 { font-size: 18px !important; font-weight: 600 !important; } } /* === Film Roll Badge Styling(IFFI2025 countdown) === */ .film-roll-badge { position: absolute; top:82%; right: 20px; width: 230px; height: 70px; background: repeating-linear-gradient( to right, #9a2375 0px, #9a2375 18px, #6e2b8b 18px, #6e2b8b 36px ); border-top: 8px solid #9a2375; border-bottom: 8px solid #9a2375; border-radius: 8px; overflow: hidden; box-shadow: 0 4px 12px rgba(0, 0, 0, 0.4); animation: moveFilm 8s linear infinite; z-index: 10; } /* film sprocket holes */ .film-roll-badge::before, .film-roll-badge::after { content: ""; position: absolute; width: 100%; height: 10px; background: repeating-linear-gradient( to right, #9a2375 0px, #9a2375 10px, #fff 10px, #fff 20px ); left: 0; z-index: 2; } .film-roll-badge::before { top: -4px; } .film-roll-badge::after { bottom: -4px; } .film-roll-inner { position: relative; height: 100%; display: flex; align-items: center; justify-content: center; animation: flicker 2s infinite ease-in-out; } .countdown-text { font-size: 1.3rem; font-weight: 700; color: #fff; text-shadow: 0 0 6px rgba(255, 255, 255, 0.4), 0 0 10px #000; white-space: nowrap; } /* === Animations === */ @keyframes moveFilm { 0% { background-position: 0 0; } 100% { background-position: 120px 0; } } @keyframes flicker { 0%, 100% { opacity: 1; } 50% { opacity: 0.9; } 25% { opacity: 0.95; } 75% { opacity: 0.85; } } /* === Responsive Adjustments === */ @media (max-width: 1500px) { .film-roll-badge { top: 68%; right: 18px; /* width: 220px; */ height: 65px; font-size: 0.85rem; } .press-section { margin-top: 35px; } } @media (max-width: 992px) { .film-roll-badge { top: 52%; right: 10px; width: 200px; height: 60px; } } @media (max-width: 768px) { .film-roll-badge { top: 56%; right: 10px; width: 124px; height: 55px; } .countdown-text { font-size: 0.9rem; } } @media (max-width: 576px) { .film-roll-badge { top: 59%; right: 5px; /* width: 160px; */ height: 50px; } .countdown-text { font-size: 0.85rem; } } const festivalStart = new Date("2025-11-20T00:00:00").getTime(); const festivalEnd = new Date("2025-11-28T23:59:59").getTime(); const countdownElement = document.getElementById("countdown"); const interval = setInterval(() => { const now = new Date().getTime(); // BEFORE FESTIVAL — show days + hours left if (now = festivalStart && now el.style.width = "350px"); clearInterval(interval); } }, 1000); //

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PARLIAMENT QUESTION: DIGITAL GRIEVANCE REDRESSAL THROUGH CENTRAL PLATFORMS

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