Posted On: 17 MAR 2026 4:54PM by PIB Delhi The Department of Financial Services (DFS) has advised all Public Sector Banks, Insurance Companies and other financial institutions to facilitate communication with persons with hearing and speech impairments through the use of Indian Sign Language (ISL). This is in order to create an inclusive and accessible environment for Persons with disabilities (PwDs) and to ensure access to the financial services offered by these institutions. Towards this end, organizations have been asked to use technology-enabled communication tools including Artificial Intelligence and to utilize the services of Volunteers from Civil Society Organizations catering to the special needs of the PwDs including Sign Language Interpretation, whenever required. DFS has also emphasized for sensitization and training of frontline staff to assist customers wishing to communicate through sign language. ***** NB/AD (Release ID: 2241272) Visitor Counter : 704 Read this release in: Urdu , हिन्दी , Marathi , Manipuri Ministry of Finance Financial Inclusion of the Persons with Disabilities Posted On: 17 MAR 2026 4:54PM by PIB Delhi The Department of Financial Services (DFS) has advised all Public Sector Banks, Insurance Companies and other financial institutions to facilitate communication with persons with hearing and speech impairments through the use of Indian Sign Language (ISL). This is in order to create an inclusive and accessible environment for Persons with disabilities (PwDs) and to ensure access to the financial services offered by these institutions. Towards this end, organizations have been asked to use technology-enabled communication tools including Artificial Intelligence and to utilize the services of Volunteers from Civil Society Organizations catering to the special needs of the PwDs including Sign Language Interpretation, whenever required. DFS has also emphasized for sensitization and training of frontline staff to assist customers wishing to communicate through sign language. ***** NB/AD (Release ID: 2241272) <span style="font-family:Times New Roman,Times,serif"><span style="font-size:16px">The Department of Financial Services (DFS) has advised all Public Sector Banks, Insurance Companies and other financial institutions to facilitate communication with persons with hearing and speech impairments through the use of Indian Sign Language (ISL). This is in order to create <span style="background-color:white"><span style="color:#1f1f1f">an inclusive and accessible environment for Persons with disabilities (PwDs) and to</span></span> ensure access to the financial services offered by these institutions. </span></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:Times New Roman,Times,serif"><span style="font-size:16px">Towards this end, organizations have been asked to use technology-enabled communication tools including Artificial Intelligence and to utilize the services of Volunteers from Civil Society Organizations catering to the special needs of the PwDs including Sign Language Interpretation, whenever required. DFS has also emphasized for sensitization and training of frontline staff to assist customers wishing to communicate through sign language.</span></span></p> <p style="text-align:center"><span style="font-family:Times New Roman,Times,serif"><span style="font-size:16px"><span style="background-color:white"><span style="color:black">*****</span></span></span></span></p> <p><span style="font-family:Times New Roman,Times,serif"><span style="font-size:16px"><span style="background-color:white"><strong><span style="color:black">NB/AD</span></strong></span></span></span></p> " /> var mPlayer = document.getElementById("background_music"); var mPlayAction = document.getElementById("playbutton"); var isPlaying = false; function playAudio() { mPlayer.play(); isPlaying = true; document.getElementById('stopA').style.display = "block"; document.getElementById('playA').style.display = "none"; } function pauseAudio() { mPlayer.pause(); isPlaying = false; document.getElementById('playA').style.display = "block"; document.getElementById('stopA').style.display = "none"; } //function HandleAudio() { // if (isPlaying == true) { // //Playing already Pause it // pauseAudio(); // } else { // //Play the music // playAudio(); // } //} var synth = window.speechSynthesis; function CleanHtml(html) { html = html.replace(/ /gi, ''); return html; } function stripHtml(html) { let tmp = document.createElement("DIV"); tmp.innerHTML = CleanHtml(html); return tmp.textContent || tmp.innerText || ""; } $(document).ready(function () { //for responsive tables $("table").each(function () { if (!$(this).closest(".table-responsive").length) { $(this).wrap(" "); } }); var width = $(window).width(); if (width $(document).ready(function () { var width = $(window).width(); if (width @media print { .sticky-social, .sticky-social_mb, .pull-right, #printPDF { display: none !important; } } .f_vl { padding-right: 30px; font-size: 17px; cursor: pointer; } .log_oo { // width: 20%; display: flex; justify-content: space-between; } .log_oo img { width: 150px; 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Financial Inclusion of the Persons with Disabilities
Original PIB release
pib.gov.in · PRID 2241272
Open on PIB ↗
pib.gov.in · PRID 2241272