Ministry of Road Transport & Highways press release · 6 March 2026 · pibtracker filter

NHAI Deploys more than 5,100 Women Staff at Toll Plazas on National Highways & Expressways

PRID2235927 MinistryMinistry of Road Transport & Highways Released6 March 2026 Reading9 min

NHAI to facilitate specialized training to the deployed female staff, particularly those from rural areas Initiative aimed at promoting gender inclusivity and social empowerment, as well as improving service delivery at the Toll Plazas on National Highway Posted On: 06 MAR 2026 3:51PM by PIB Delhi To promote women’s empowerment and inclusivity in toll operations, NHAI has deployed over 5,100 female staff during day shifts to manage toll booths at over 1,140 toll plazas across the National Highways and Expressway networks in the country. The objective of exclusively deploying women staff in frontline operational roles is to significantly improve the National Highway user experience by fostering an efficient, empathetic, and user-friendly environment for National Highway commuters, as well as reduce the likelihood of disputes at the toll booths on National Highway fee plazas . The decision was taken after deliberations and discussions with various stakeholders, including fee plaza operators and key industry associations such as the National Highways Builder Federation (NHBF), Highway Operators Association of India (HOAI), and the All India User Fee Contractors Federation (AIUCF) . All toll operators have unanimously agreed to deploy women staff during day shifts for user fee collection at toll plazas. Over 5,100 female toll staff have already been deployed, and more are expected to join in the near future. NHAI will closely monitor the implementation of this initiative to ensure compliance. The initiative will help generate employment opportunities for women, especially in rural and semi-urban regions , while strengthening their participation in the National Highway infrastructure sector and generating employment in these remote areas. As part of this initiative, NHAI will also facilitate specialized training for the deployed female staff, particularly those from rural areas. The training will focus on areas such as courteous behavior with National Highway users, handling emergency situations, basic safety protocols, and maintaining efficient toll plaza operations . This structured capacity-building effort will help enhance service quality while ensuring a safe and professional working environment. By encouraging greater involvement of women in frontline operational roles, NHAI aims to promote gender inclusivity and social empowerment , alongside improving service delivery at National Highway toll plazas across the country . ***** GDH/HJ (Release ID: 2235927) Visitor Counter : 755 Read this release in: Gujarati , Urdu , हिन्दी , Marathi , Tamil , Telugu , Malayalam Ministry of Road Transport & Highways NHAI Deploys more than 5,100 Women Staff at Toll Plazas on National Highways & Expressways NHAI to facilitate specialized training to the deployed female staff, particularly those from rural areas Initiative aimed at promoting gender inclusivity and social empowerment, as well as improving service delivery at the Toll Plazas on National Highway Posted On: 06 MAR 2026 3:51PM by PIB Delhi To promote women’s empowerment and inclusivity in toll operations, NHAI has deployed over 5,100 female staff during day shifts to manage toll booths at over 1,140 toll plazas across the National Highways and Expressway networks in the country. The objective of exclusively deploying women staff in frontline operational roles is to significantly improve the National Highway user experience by fostering an efficient, empathetic, and user-friendly environment for National Highway commuters, as well as reduce the likelihood of disputes at the toll booths on National Highway fee plazas . The decision was taken after deliberations and discussions with various stakeholders, including fee plaza operators and key industry associations such as the National Highways Builder Federation (NHBF), Highway Operators Association of India (HOAI), and the All India User Fee Contractors Federation (AIUCF) . All toll operators have unanimously agreed to deploy women staff during day shifts for user fee collection at toll plazas. Over 5,100 female toll staff have already been deployed, and more are expected to join in the near future. NHAI will closely monitor the implementation of this initiative to ensure compliance. The initiative will help generate employment opportunities for women, especially in rural and semi-urban regions , while strengthening their participation in the National Highway infrastructure sector and generating employment in these remote areas. As part of this initiative, NHAI will also facilitate specialized training for the deployed female staff, particularly those from rural areas. The training will focus on areas such as courteous behavior with National Highway users, handling emergency situations, basic safety protocols, and maintaining efficient toll plaza operations . This structured capacity-building effort will help enhance service quality while ensuring a safe and professional working environment. By encouraging greater involvement of women in frontline operational roles, NHAI aims to promote gender inclusivity and social empowerment , alongside improving service delivery at National Highway toll plazas across the country . ***** GDH/HJ (Release ID: 2235927) NHAI to facilitate specialized training to the deployed female staff, particularly those from rural areas Initiative aimed at promoting gender inclusivity and social empowerment, as well as improving service delivery at the Toll Plazas on National Highway" /> To promote women’s empowerment and inclusivity in toll operations, NHAI has deployed over 5,100 female staff during day shifts to manage toll booths at over 1,140 toll plazas across the National Highways and Expressway networks in the country. The objective of exclusively deploying women staff in frontline operational roles is to significantly improve the National Highway user experience by fostering an efficient, empathetic, and user-friendly environment for National Highway commuters, as well as reduce the likelihood of disputes at the toll booths on National Highway fee plazas. The decision was taken after deliberations and discussions with various stakeholders, including fee plaza operators and key industry associations such as the National Highways Builder Federation (NHBF), Highway Operators Association of India (HOAI), and the All India User Fee Contractors Federation (AIUCF). All toll operators have unanimously agreed to deploy women staff during day shifts for user fee collection at toll plazas. Over 5,100 female toll staff have already been deployed, and more are expected to join in the near future. NHAI will closely monitor the implementation of this initiative to ensure compliance. The initiative will help generate employment opportunities for women, especially in rural and semi-urban regions, while strengthening their participation in the National Highway infrastructure sector and generating employment in these remote areas. As part of this initiative, NHAI will also facilitate specialized training for the deployed female staff, particularly those from rural areas. The training will focus on areas such as courteous behavior with National Highway users, handling emergency situations, basic safety protocols, and maintaining efficient toll plaza operations. This structured capacity-building effort will help enhance service quality while ensuring a safe and professional working environment. By encouraging greater involvement of women in frontline operational roles, NHAI aims to promote gender inclusivity and social empowerment, alongside improving service delivery at National Highway toll plazas across the country. ***** GDH/HJ " /> var mPlayer = document.getElementById("background_music"); var mPlayAction = document.getElementById("playbutton"); var isPlaying = false; function playAudio() { mPlayer.play(); isPlaying = true; document.getElementById('stopA').style.display = "block"; document.getElementById('playA').style.display = "none"; } function pauseAudio() { mPlayer.pause(); isPlaying = false; document.getElementById('playA').style.display = "block"; document.getElementById('stopA').style.display = "none"; } //function HandleAudio() { // if (isPlaying == true) { // //Playing already Pause it // pauseAudio(); // } else { // //Play the music // playAudio(); // } //} var synth = window.speechSynthesis; function CleanHtml(html) { html = html.replace(/ /gi, ''); return html; 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} .countdown-text { font-size: 0.85rem; } } const festivalStart = new Date("2025-11-20T00:00:00").getTime(); const festivalEnd = new Date("2025-11-28T23:59:59").getTime(); const countdownElement = document.getElementById("countdown"); const interval = setInterval(() => { const now = new Date().getTime(); // BEFORE FESTIVAL — show days + hours left if (now = festivalStart && now el.style.width = "350px"); clearInterval(interval); } }, 1000); //

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pib.gov.in · PRID 2235927

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NHAI Deploys more than 5,100 Women Staff at Toll Plazas on National Highways & Expressways

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