The details of grievances received, disposed and pending in the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) during the last ten years and the current year, Ministry/Department, State/Union Territory and year-wise, are given in Annexures I, II and III respectively. The effectiveness of the grievance redressal process is monitored through feedback given by complainants on resolution. A dedicated feedback portal is available to the Ministries/Departments/States/UTs to monitor citizen satisfaction against each grievance.
During the period from 1st January, 2025 to 28th February, 2026, out of approx. 6 lakh resolved grievances 69.8% were rated as satisfactory by complainants. The Department of Administrative Reforms and Public Grievances (DARPG) regularly reviews grievance disposal performance of Ministries/Departments and States/UTs through monthly review meetings. Ministries/Departments and States/UTs with higher pendency or delays are advised to take corrective measures. Further, the Government has undertaken several measures to improve accountability and efficiency of the grievance redressal mechanism under CPGRAMS, including implementation of the 10-Step Reforms. Comprehensive Guidelines for Effective Redressal of Public Grievances, issued in August 2024, rationalised the grievance redressal timeline from 30 days to 21 days and mandate the establishment of dedicated grievance cells, emphasis on root cause analysis, action on citizen feedback, and strengthening of grievance escalation mechanisms. A Review Meeting Module has also been operationalized in CPGRAMS in February 2025 to facilitate senior-level review of public grievances. For capacity building of officers of State/UT Governments on grievance redressal mechanisms, financial assistance is provided to Administrative Training Institutes under the Sevottam Scheme. Annexure I Ministry/Department wise - details of grievances received, disposed and pending in CPGRAMS during the last ten years and the current year (01.01.2016 to 28.02.2026) Ministry/Department Brought Forward Receipt Disposed Pending Central Board of Direct Taxes (Income Tax) 8135 510278 512330 6083 Central Board of Indirect Taxes and Customs 940 155166 155900 206 Department for Promotion of Industry and Internal Trade 145 23307 23327 125 Department of Administrative Reforms and Public Grievances - PG Division 22 23910 23872 60 Department of Agriculture and Farmers Welfare 1149 469979 468008 3120 Department of Agriculture Research and Education 580 18956 19445 91 Department of Animal Husbandry, Dairying 264 17644 17814 94 Department of Atomic Energy 219 15695 15856 58 Department of Bio Technology 177 3549 3717 9 Department of Chemicals and Petrochemicals 38 5918 5947 9 Department of Commerce 608 48519 48626 501 Department of Consumer Affairs 995 143236 143954 277 Department of Defence 5468 153515 158643 340 Department of Defence Finance 399 177338 174654 3083 Department of Defence Production 308 24785 24952 141 Department of Defence Research and Development 39 10427 10325 141 Department of Economic Affairs ACC Division 754 45244 45538 460 Department of Empowerment of Persons with Disabilities 62 29337 29272 127 Department of Ex Servicemen Welfare 1065 182106 182155 1016 Department of Expenditure 315 42241 42343 213 Department of Fertilizers 248 6729 6955 22 Department of Financial Services (Banking Division) 5106 1505438 1507252 3292 Department of Financial Services (Insurance Division) 675 225633 225973 335 Department of Financial Services (Pension Reforms) 0 23777 23722 55 Department of Fisheries 0 2729 2702 27 Department of Food and Public Distribution 181 67701 65495 2387 Department of Health & Family Welfare 3163 317372 318462 2073 Department of Health Research 110 16193 16255 48 Department of Higher Education 6543 232352 237648 1247 Department of Investment & Public Asset Management 3 7760 7717 46 Department of Justice 226 112980 113118 88 Department of Land Resources 63 22663 22649 77 Department of Legal Affairs 661 37120 37624 157 Department of Military Affairs 0 40414 39128 1286 Department of Official Language 39 3262 3297 4 Department of Personnel and Training 1230 269475 269693 1012 Department of Pharmaceuticals 391 15450 15796 45 Department of Posts 864 524549 523925 1488 Department of Public Enterprises 3 8128 8091 40 Department of Revenue 5213 179894 184762 345 Department of Rural Development 1007 810606 810501 1112 Department of School Education and Literacy 5574 193402 197589 1387 Department of Science and Technology 1362 24890 26188 64 Department of Scientific & Industrial Research 141 12388 12497 32 Department of Social Justice and Empowerment 442 65521 65757 206 Department of Space 110 5640 5719 31 Department of Sports 1183 15038 16131 90 Department of Telecommunications 4672 680130 684068 734 Department of Youth Affairs 53 9032 9045 40 Legislative Department 267 11028 11257 38 Ministry of Coal 723 45182 45768 137 Ministry of Ayush 370 31080 31343 107 Ministry of Civil Aviation 1371 94967 95929 409 Ministry of Cooperation 0 81955 81477 478 Ministry of Corporate Affairs 1742 151377 <td sty